At GSS Technologies, customer satisfaction is our top priority. We strive to provide high-quality products and reliable services. However, if you are not fully satisfied with your purchase, our Refund Policy outlines the conditions under which refunds may be granted.
1. Eligibility for Refunds
Refunds will be considered under the following circumstances:
- You have received a damaged or defective product
- You have received the wrong item that was not part of your order
- The product is not functioning as described or fails to meet specifications
Refund requests must be made within 7 days of receiving the product.
2. Non-Refundable Items
Refunds will not be provided in the following cases:
- Products damaged due to misuse, mishandling, or improper installation
- Items returned without original packaging, manuals, or accessories
- Customized or special-order products
- Services once rendered (unless otherwise agreed)
3. Refund Process
To initiate a refund:
- Contact us at support@sfwebservice.com or call +91 9650083322 with your order details.
- Provide images or a short description of the issue (if applicable).
- Once approved, the item must be returned in its original condition and packaging.
Refunds will be processed within 7–10 business days after receiving and inspecting the returned product. The amount will be credited to your original payment method.
4. Shipping Costs
- Return shipping costs will be borne by the customer unless the return is due to a defect, damage, or wrong product delivered by us.
- In such cases, GSS Technologies will bear the return shipping cost.
5. Contact Us
For any questions regarding our Refund Policy, please reach out to us:
📍 GSS Technologies, Greater Noida, Uttar Pradesh
📞 +91 9650083322
📧 support@sfwebservice.com