At GSS Technologies, we are committed to ensuring our customers receive products that meet their expectations. If you are not fully satisfied with your purchase, you may request a return under the terms outlined below.
1. Eligibility for Returns
Products may be returned if:
- The item delivered is damaged or defective
- You received the wrong product that was not part of your order
- The product is not functioning as per specifications
Return requests must be raised within 7 days of receiving your order.
2. Conditions for Returns
- The product must be returned in its original condition with packaging, manuals, and all accessories intact.
- Items should be unused and free from any physical damage caused by mishandling.
- Proof of purchase (invoice or order number) is required.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Products damaged due to misuse, negligence, or improper installation
- Customized or special-order items made on request
- Consumables or items that cannot be resold once opened
4. Return Process
- Contact us at support@sfwebservice.com or call +91 9650083322 with your order details.
- Provide a description and photographs of the product issue (if applicable).
- Once your return request is approved, we will share the return instructions.
- After we receive and inspect the returned product, we will process a replacement, store credit, or refund as per your preference and eligibility.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a wrong, damaged, or defective product delivered by us.
- In such cases, GSS Technologies will cover the return shipping expenses.
6. Contact Us
For assistance with returns, please reach out to us:
📍 GSS Technologies, Greater Noida, Uttar Pradesh
📞 +91 9650083322
📧 support@sfwebservice.com